Relationship-driven hospitality
Remember people — not only parties of four.
Every guest gets a profile—preferences, history, and notes your team can trust. What people told you once shows up when they book again, so the welcome stays personal at scale.
What this looks like in practice
Specific ways teams use this in Table Mouse—no generic bullet list from a brochure.
Dietary needs
- Allergies and restrictions visible before guests sit down.
- Less scrambling between the door and the kitchen.
Preferences
- Tea preferences, seating likes, and repeat requests — captured over time.
- Turn occasional visitors into familiar faces.
Visit history
- See past reservations in context — not scattered across inboxes.
- Recognize frequency and special occasions naturally.
Celebration tags
- Birthdays, anniversaries, and milestones flagged for the team.
- Small touches that feel personal at scale.
Notes
- Staff notes that persist — not sticky-only memory.
- Handoffs between shifts stay smooth.
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